Privacy Policy

Last Updated 04/02/18

Production:

During our video production activities, we will typically collect the following types of personally identifiable information:

  • The physical image of an individual

  • The name of the individual

  • Where the individual was

  • Why the individual was there

This information is collected when an individual appears in front of one of our cameras.

We take great care to ensure that the videos and images we produce do not jeopardise the rights or privacy of individuals who appear within them. All of our clients receive the opportunity to provide feedback on any videos and images before we provide them with the final output, enabling them to also check that consent has been acquired for all identifiable individuals before the videos and images are published.

We do not publish any videos or images that our customers have not signed off and approved. If we have captured images of individuals who have not provided consent, or their consent does not cover the intended use of the footage or images we’ve captured, we will not use them and if instructed to do so by our client, they will be permanently deleted from our systems.

Data Storage

We take the videos and images we capture and edit them to meet the needs of the client. We may use some of the videos and images in our own promotion for BCB Media across our various social media channels.

During the production process each project is given a unique title to help us identify it. A folder is created on our hard drives for each new client and project. Once the project is completed, we archive it as-is for future reference and should a customer request copies of their content, or would like to make modifications to the content we’ve produced for them. We do not apply any further processing to the data we have in our archives.

Data Retention

We archive all projects and provide all client review copies of projects through Google Drive. We store customer information in our company email and calendar systems, powered by Google G-Suite. It’s privacy policy is available below:

https://support.google.com/googlecloud/answer/6056650?hl=en

We retain this data indefinitely on the basis that we may need to refer to previous communications before working on future projects with you, we may be required to contact you regarding payments for work carried out, or we may need to send updates about changes to our policies and procedures which could affect data we hold on our systems on your behalf.

If you wish to be removed entirely from our systems, which would require us deleting existing projects we hold on our systems, please contact info@bcbmedia.co.uk

Data collected via our website

Website visitor analytics and usage monitoring

We use Google Analytics and server analytics supplied by our hosting provider SquareSpace to collect non-identifiable information about visitors to the BCB Media website. BCB Media uses the general usage information provided by SquareSpace and Google Analytics to observe the number of users visiting our domain during any given period. This allows us to monitor overall site performance and optimise our service during times of high activity.

Google Analytics provides us with technical information about our users, such as the type of devices, web browsers, operating systems, and screen resolutions used by visitors to our website and service. It can also show us how long our visitors have spent using our website and service, how long they spent on each page, which pages they navigated to during a browsing session and –potentially– which website they came from to reach our website or service, and whether they interacted with certain page elements. We use this information when making decisions regarding future changes to our website and to optimise our website.

Google Analytics also provides us with broad demographic information about visitors to our website and service, such as their country or city, gender, age bracket, and their interests based on their Google ads categories and browsing activity. You can control whether this sort of information is collected about you and shared with sites like ours within the settings for your Google Account, if you have one. We use this information for making decisions about the audiences and territories in which promote, market and advertise BCB Media.

Third-party video analytics

Videos viewable on BCB Media website will be hosted on either YouTube or Vimeo. All visitors who watch a video on the BCB Media website will have data collected about them by at least one of these third-party companies, regardless of whether they are logged in or not. You can find their respective privacy policies below.

We provide our clients with reviewable copies of videos on Google drive and deliver final copies of products via WeTransfer.

In some cases, third-party video viewing analytics can be associated with individual persons in the form of IP address collection, or by associating video views with your account on the respective host platform. If you would not like this information collected about you, please refrain from watching videos on our website.

Web Forms

We provide web forms on several of our website’s pages to allow visitors of our site to submit information to us. The information collected by these forms is used exclusively for the purposes outlined within the form. We do not share this information with third parties without obtaining explicit consent from the individual first.

The information submitted in these forms is sent to our team via email or directly to a processing service such as G-Suite, where the data remains under control of BCB Media. The contents of form submissions may be stored securely on website’s server for an indefinite period of time, although we endeavour to remove out of date information from our systems from time to time.

Beyond information requested directly within the forms, we may collect the IP address of the person submitting the form. The IP address may be logged against the form submission. This is used to filter out known spam submissions and we do not process it in any other way.

If you’ve previously submitted information to us and would like to make sure all data is removed from our systems, please email info@bcbmedia.co.uk